Customer Support
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Customer Support

Keep Full

If you are a Keep Full Customer, Propane Advantage takes responsibility for estimating your propane usage based on our advanced computer modeling and schedules a delivery when our system indicates you need a fill. You'll never have to call us to schedule your service; it's one less thing for you to worry about.

  • Qualified Customers can experience the convenience and dependability of this plan at no additional cost.
  • Keep Full Customers must be credit approved, remain current on propane payments, and have a propane tank that is readily accessible to qualify for this service.
  • If your propane usage changes significantly, we ask that you contact your local office.


Will Call

Will Call Customers enjoy the flexibility of scheduling their own propane deliveries. You gauge your usage and tank level, and then call Propane Advantage to schedule a fill when you need it.

  • Call Propane Advantage to schedule a delivery when your propane tank reaches 30 percent capacity or about five business days before you’d like your tank filled.
  • Emergency propane deliveries can be made after hours, on weekends, or holidays should you need it. Please be aware that unscheduled deliveries are subject to an additional charge.
  • If your propane tank is empty or service is otherwise interrupted, Propane Advantage is required to perform a safety leak test before placing your propane system back into service.


Payment Options

When you do business with Propane Advantage, you enjoy the flexibility of choosing the payment plan that best fits your needs. Choose from a variety of propane payment options designed to fit your budget and your lifestyle:

  • U.S. Mail: We accept payments by mail or in person in our office. Propane Advantage accepts Mastercard, Visa, Discover, and American Express credit/debit cards.
  • Net 30: If credit-approved, we send you a statement and you have 30 days from the date of delivery to send in payment.
  • Budget Billing: If credit approved, we spread your annual propane heating costs out over a set period of 9 or 12 months.
  • Pay in Advance: This option lets you determine the amount of propane you need, and pay for it before it is delivered. This option lets you determine the amount of propane you need and pay for it the time your order is placed.

Contact us today to join the Propane Advantage family and set up your preferred payment option!